Whānau Ora Services Privacy Statement

What is this about?

Te Tauraki Limited is the commissioning agency for Whānau Ora services for Te Waipounamu (Te Tauraki). This privacy statement explains what information Te Tauraki collects about you and your whānau, and what we do with it.

Whānau Ora starts with your aspirations. We commission services from providers to work alongside you making positive changes for your whānau. To do this well and improve our commissioning services, we need to collect, use and share some information about you.

What information do we collect?

When you use services that we have commissioned through a provider as a third party, we collect personal information from that provider such as:

  • Your name, date of birth, and contact details
  • The goals you are working on (such as health, education, housing) • When you started using our services
  • What type of support we are providing
  • Whether you are still being supported or have finished

The collection of information may occur during the service onboarding process. It may also be collected from a parent or legal guardian, through our website, external agencies and/or third parties.

Do I have to provide this information?

Yes, this information is required. We need this information to:

  • Provide you with the Whānau Ora services we commission
  • Report on how well the services we commission are working
  • Make sure you get the best support available

We need this information to provide you with the Whānau Ora services we commission. You are of course within your rights to decline to provide information, but this would also mean services would not be available to you.

What do we do with your information?

To help improve services we commission and learn what works best, data about the services you receive will be shared with:

Te Tauraki – We supply information about the services you receive so Te Tauraki can coordinate and improve the services it commissions. This is to enable collaboration internally within Te Tauraki for wellbeing purposes and potential opportunities and, for any other lawful purpose considered reasonably necessary to carry out the function of Te Tauraki.

Te Puni Kōkiri (Ministry of Māori Development) – We share summary numbers about how many whānau we support and what they achieve. This information does not identify you personally.

Statistics New Zealand (Stats NZ) – We share information to Stat NZ’s Integrated Data Infrastructure (IDI). This data will be de-identified (meaning your personal information will be removed) and linked with other datasets for research purposes. The data we provide to the IDI includes:

  • Unique identifiers (e.g. NSN, NHI, SWIN)
  • Personal information (date of birth, gender, name) for matching purposes if no unique identifier is available
  • The outcomes your whānau are working towards
  • Start date and service interaction details

Other government agencies – Sometimes Stats NZ may share de-identified information with other government agencies for research that could help improve services for Māori and all New Zealanders.

How is my information protected?

Your information is kept safe in several ways:

  • Before researchers can use your information, anything that could identify you is removed
  • Research is only done on groups of people, never on individuals • Te Tauraki and Stats NZ have strict security rules to protect all information • Summary information shared with Te Puni Kōkiri only shows numbers for groups, not individuals
  • All information is transferred using secure, encrypted systems

Your rights

You have the right to:

  • Ask for a copy of the information we have about you
  • Ask us to fix any information that is wrong
  • Ask questions about how we use your information

Your obligations

If you provide us with personal information about another person (for example a whānau member) then you are responsible for ensuring that:

  • You have authority to provide the information
  • The person is aware you are disclosing their personal information to us • The person consents to our use of their personal information as set out in this statement

To make a request, contact:

Privacy Officer

Te Tauraki

PO Box 13-046

Christchurch, New Zealand

Email: whanau.ora@tetauraki.co.nz

For complaints about privacy: If you are not happy with how we’ve handled your information, you can contact the Privacy Commissioner at privacy.org.nz or call 0800 803 909.

Changes to this privacy statement

We may update this privacy statement. If we do, we will put the updated version on our website.

Questions?

If you have any questions about this privacy statement or how we use your information, please ask us. We are here to help you understand how your information is used to improve services for you and your whānau.

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